Privacy Policy

Starts London Limited is a company registered in England under company number 11770522 and its registered address is 89 Spa Road, London SE16 3SG.

Starts has a Data Protection Officer who can be reached at [] .

We will only use your personal data when the law allows us to.

Starts uses personal data for the purpose of real estate buying/selling and leasing intermediation, execution of contracts related to building management, management after execution of contract, and after sales services (GDPR Article 6.1 (b)) and for use in the provision of information for services of the Company and affiliated companies (GDPR 6.1 (f)).

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit our branches.

We also obtain personal information relating to you using automated technical means when you visit our website.

By accessing, browsing or otherwise using our website, you confirm that you have read, understood and agree to the terms of this Privacy Policy and agree to the collection and use of your data in accordance with this statement until further notice.


When you access our website ( or register to use our services Starts and any other third-parties who host, maintain or support the delivery of our services may collect personal and technical information about you.

The personal information we collect from you will typically include the following:

Where we need to collect personal data by law (for example, to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the existing contract or services as requested, or enter in a contract as requested. In this case, we may have to cancel a contract or service you have with us, but we will notify you if this is the case at the time.


We will hold and use personal information about you:


We will retain your personal data for so long as we need to provide the services unless we are under regulatory or statutory duties to hold your data for a longer period, or in the event of a legal claim or complaint.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.


We will not share your information with third parties for marketing purposes without first obtaining your consent.

We will pass your details to data processors to carry out certain activities on our behalf (including payment service providers, property management agents, credit reference and fraud prevention agencies).

We will also pass your details where necessary to your property solicitors and those of the other party to a transaction.

We will also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where possible any identifiable information will be encrypted or minimised.

in cases of your data being held out of the EU, we have taken steps to ensure that the data processor is aware of the General Data Protection Regulations and to keep personal data up to date and secure. Japan has received an adequacy decision from the European Commission.

The data that we collect from you may be stored and processed by staff operating inside and outside the EU, who work for us or for one of our suppliers. Such staff may be engaged in the fulfilment of the contract and/or services to you. We have taken steps to ensure that your data is treated securely and in accordance with this policy and the General Data Protection Regulations.


You have a right to request a copy of the personal information we hold about you, known as a data subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, to be updated or removed.

Such a request is free of charge and should be sent to [].

You can ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing or withdraw your consent for us to process it. If we are not able to comply with your request for specific legal reasons these will be notified to you, if applicable.

You have the right at any time to withdraw any consent you have given us to process your personal data but if you withdraw your consent this will not affect the lawfulness of any processing of your personal data carried out before the withdrawal of consent.

If you have any questions, concerns or complaints about the way in which your data is being used please write to [].

You may also present a complaint to the UK data protection regulator, the Information Commissioner’s Office (